Director - New Partnership Development and Management

Address:

1 Year Contract

1 Year Secondment

Overview:

Reporting to the Managing Director - Partnerships and Pricing, the Director of New Partnership Development and Management will be a member of the North America Retail and Small Business Payments leadership team and will lead the identification, launch and ongoing management of direct partnerships between BMO’s credit card product team and third-party partners.

Key Accountabilities:

• Lead product management, financial performance, and strategic planning for dynamic new partnerships within BMOs credit card portfolio, ensuring alignment with the overall BMO Cards strategy and integration into BMO’s overall loyalty and customer growth strategies.
• Serve as the key point of contact for several high profile partners, ensuring that long-term partnership relationships are mutually beneficial, results-driven and customer-focused.
• Make strategy and new initiative recommendations to senior leaders based on an in-depth understanding of the business/group. Identifies emerging issues and trends to inform decision-making.
• Lead the development and launch of new co-branded credit card products from end-to-end, collaborating with all required internal and external partners to ensure a smooth, detail oriented process that delivers key growth to BMO and the partner.
• Owns the customer experience for the key partnerships, bringing a mindset of continuous improvement and growth.
• Manage a high performing team and leads the execution of strategic initiatives to deliver on business and financial goals, as well as meeting strict project and partnership timelines.
• Develop, maintain and grow strategic relationships with key partners.
• Responsible for product positioning, pricing, promotions/offers in close collaboration with Marketing, Finance, Credit Risk, Analytics and other business unit partners within the Cards business and across the enterprise.
• Lead and motivate the product team to foster a performance-based culture, demonstrating a winning mind-set and a bias towards action and clear accountability towards the product P&Ls, sales targets, customer experience and product performance metrics.
• Champion the voice of the customer, working closely with internal and external teams to collect market & customer research/insights that drive product, process, and customer experience improvements
• Lead their team to operate within the BMO risk appetite, ensuring operating discipline, compliance, and proper documentation within the overall regulatory framework.

Qualifications:

• 10+ years experience in product management, preferably in Financial Services and Credit Cards or Loyalty program management
• Experience launching products and developing net new capabilities in the credit card business.
• A succinct and articulate written and communicator who is comfortable interacting with senior executives and well understood among peers
• A seasoned people leader with proven ability to create a vision and move a high performing team towards a common goal.
• Strong analytical abilities and an ability to assemble facts to make well-reasoned recommendations
• A sound strategic thinker with an ability to step back from details to see the bigger picture and operate with a broader perspective of the business landscape
• An organized leader who can balance multiple priorities, place urgency where it’s needed, and able to coordinate multiple complex processes to projects, campaigns and initiatives are efficiently executed
• A positive, energetic, and motivational leader who operates comfortably in both in-person and virtual environments
• Sound business acumen in a modern context, experience working with marketing technology and digital tools, and an ability to create solutions in technology-based environments
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• In-depth retail and business banking environmental awareness / understanding.
• In-depth risk management associated with new and existing product development and management.
• Strong knowledge of banking product management and associated industry and regulatory requirements.
• Building business cases - Expert
• Researching market trends - Expert
• Relationship management - Expert
• Financial Understanding - Expert
• Verbal & written communication skills - Expert
• Analytical and problem-solving skills - Expert
• Influence skills - Expert
• Collaboration & team skills; with a focus on cross-group collaboration - Expert
• Data driven decision making - Expert

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.