Description:
Salary: $30 to $32 hourly with a minimum of 30 hours per week
Terms of employment permanent employment: full-time, permanent
Morning, Day, on call
Starting date: As soon as possible
Vacancies: 1 Vacancy
Main Duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents
No supervision responsibility
Work conditions and physical capabilities:
Fast-paced environment
Tight deadlines
Attention to detail
Personal suitability
Accurate
Organized
Ability to multitask
Time management
Languages: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 7 months to less than 1 year
Work setting: Help desk
To apply: Please send your resume to shawermaroyljobs@gmail.com with reference IT24
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