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4/20/2017 8:17:19 AM
Travel Specialist, Special Experiences
 Employer     : WE
 From         :
 City         : Toronto Job type:  Career
 Region       : ON Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : 6/18/2017
 Education    : University or above Experience:  1 year or less  
 Salary       : TBD
 Description  : WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.

The ME to WE Special Experiences Team is seeking an experienced, discreet and highly motivated travel professional with strong communication and customer service skills to join our department as a Travel Specialist. Reporting into the Office of the CEO, the successful candidate will be responsible for managing travel arrangements for ME to WE’s V.I.P. clientele, from crafting their overall travel itineraries to ensuring their smallest requests on the ground are met. In some cases there may be opportunities to meet and greet our guests in destination to ensure their ME to WE travel experience is a resounding success.

ME to WE is redefining what it means to travel with purpose and the successful candidate will play a critical role in contributing to the success of the Special Experiences team. As such, it is important that you bring with you not only a strong and successful track record of achievement in the luxury travel space but also an appreciation of the impact that our ME to WE trips have on both our travellers and the local communities we serve.

What You’ll Do:

Create, develop, arrange and manage custom luxury itineraries for ME to WE’s V.I.P. clientele from conception through to execution.
Act as a concierge for our high-touch clients and their trip participants to ensure that they are best prepared for and feel as supported as possible ahead of their trip experience.
Coordinate with our country teams to ensure the successful execution of all of ME to WE’s V.I.P. experiences.
Provide support for inquiries with the utmost discretion, customer care and professionalism to ensure their trip timeline expectations are met and exceeded.
Embrace and exhibit the culture and Core Values of ME to WE each and every day.

What You Bring:

Post-secondary degree or equivalent industry experience.
Proven track record in luxury travel sales preferably with a strong knowledge of ME to WE’s core travel destinations – South America, East Africa & India.
Strong capacity to be discreet when dealing with V.I.P. and high-touch clients.
Proven ability to take initiative and manage high-stress situations.
Exceptional customer service skills.
Excellent attention to detail.
Strong proficiency in Microsoft Office suite. Knowledge of Salesforce is an asset.
Ability to multi-task and be flexible in a demanding and fast-paced work environment.
TICO certification (or willingness to obtain).

What Makes Us Unique:

Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organizations, including WE Day and ME to WE. WE Charity was among the first organizations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.

We are an equal opportunity employer committed to diversity and welcomes all interested parties to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. We sincerely thank all those who apply, however only those considered for an interview will be contacted.
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