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4/7/2020 2:32:10 PM
User support technician
 Employer     : Akin Force
 From         :
 City         : Mississauga Job type:  Career
 Region       : ON Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : 6/30/2020
 Education    : College/Technical school Experience:  2 to 4 years  
 Salary       : 32.00
 Description  : Job details
Location: 975 Meyerside Drive, Mississauga, ON
Salary: $32.00 / hour
Vacancies: 3 Vacancies
Employment groups: Youth, Visible minorities, Indigenous people, Newcomers to Canada
Terms of employment Permanent, Full time 30 to 35 hours / week
Start date: As soon as possible
Employment conditions: Early morning, Morning, Day, Evening, Weekend, Night

Job requirements

Languages: English
Education: College/CEGEP or equivalent experience
Field of study: Computer Programming, Other
Experience: 1 year to less than 2 years
Ability to Supervise: 3-4 people

Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail

Personal Suitability
Team player, Accurate, Excellent written communication, Initiative, Excellent oral communication, Organized, Effective interpersonal skills

Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced,
- Consult user guides, technical manuals and other documents to research and implement solutions,
- Provide advice and training to users in response to identified difficulties,
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts,
- Participate in the redesign of applications and other software,
- Supervise other technical support workers in this group,
- Provide business systems, network and Internet support to users in response to identified difficulties,
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

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