Title: Customer Service and Records Coordinator - Healthcare Administration
Company: Daniels Health Canada
Address: 52 Bramsteele Rd., Unit 8, Brampton, ON L6W 3M5
Phone: (905) 793-2966
NOC: 13110
Hours per week: 30-35 hours
Salary per year: 39,000-45,760CAD
Duration: Permanent/Full-time
Benefits: Dental Plan, HC plan, Life Insurance (elective)
Company Overview:
Daniels is a world-known brand with well-established operations in six countries with a service model scalable to all sized healthcare facilities. Governed by state and federal compliance, EPA regulations, and industry norms in each country it operates in, Daniels Health has forged a strong credible name in healthcare throughout North America, the United Kingdom, Australia and South Africa for its innovative products, seamless service solutions, and safety/infection risk reduction focus.
Daniels Canada is our subsidiary in Canada that provides services for the management of infectious waste streams to healthcare facilities including hospitals, nursing homes and medical centers.
Position Overview:
As a Customer Service and Records Coordinator - Healthcare Administration at Daniels Health, you will play a crucial role in supporting our healthcare services team in maintaining meticulous records, updating databases, and performing other administrative duties in accordance with established procedures. Daniels Health is dedicated to delivering the highest standard of service in medical waste management, contributing to safety and infection risk reduction in healthcare facilities.
Key Responsibilities:
• Utilize your 2+ years of administrative experience within the healthcare industry to efficiently manage day-to-day administrative tasks.
• Maintain ministry records both digitally and via hard copy, ensuring compliance with provincial and federal regulations.
• Execute some accounting tasks, including payment processing.
• Constantly seek opportunities to enhance and improve existing administrative processes.
• Prepare, input, revise, and meticulously proofread various documents, including correspondence, invoices, presentations, brochures, publications, and reports, derived from machine dictation and handwritten materials.
• Manage incoming regular and electronic mail, and other materials, ensuring proper distribution. Coordinate information flow internally and with external departments and organizations.
• Act as the primary point of contact for visitors, telephone and electronic inquiries, and relay calls and messages promptly.
• Establish and maintain both manual and computerized filing systems to organize information effectively.
• Devise and implement office procedures to streamline workflow and enhance overall efficiency.
• Coordinate and organize conferences, ensuring smooth execution and logistics.
This position requires a candidate with exceptional organizational skills, attention to detail, and the ability to multitask effectively in a dynamic healthcare service environment.
Qualifications:
• 2 years of administrative experience within the healthcare industry.
• Familiarity with Resource Productivity and Recovery Authority (RPRA) or 2+ years of experience handling Ministry of Environment reporting.
• Proficiency in Salesforce with 2 years of experience.
• Strong attention to detail, ensuring work quality and accuracy.
• Excellent verbal and written communication skills.
• Intermediate to Advanced computing skills, particularly in the Microsoft Office suite or related tools.
• Exceptional time management skills with a proven ability to meet deadlines.
• Outstanding interpersonal and customer service skills.
• No specific level of education is required.
• Ability to communicate in English.
Why Join Daniels Health:
Join a globally established and respected healthcare service company that prioritizes safety and infection risk reduction. Daniels Health provides quality medical waste management services, contributing to needlestick injury reduction, positive impacts on infection control, and a decreased environmental burden. As a Customer Service and Records Coordinator - Healthcare Administration, you will be an integral part of the team supporting healthcare facilities in delivering excellent patient care.
Application Process:
If you are an organized, detail-oriented self-starter with a passion for contributing to healthcare safety, we invite you to apply for the Operations Administrative Assistant position. Submit your resume and cover letter detailing your relevant experience to Kristina.Knezevic@Danielshealth.ca.
The company might offer to make necessary arrangements to provide cost-effective accommodations for the selected candidate. Additionally, we will consider covering reasonable relocation expenses to facilitate a smooth transition.
Daniels Health is an equal-opportunity employer.
Indigenous persons, youth, newcomers, and persons with disabilities are welcome to apply.
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