Fraud Officer

Job SummaryParticipates in bank account investigations to prevent possible fraudulent transactions; minimizes fraud loss and adheres to organizational standards. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.Job DescriptionWhat is the opportunity?As a Fraud Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience. You will provide quality service to clients and enhance RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions. You will investigate potentially fraudulent items drawn on RBC Business Deposit Accounts. You will work closely with Branch and Commercial Banking Partners, NFDG, CIS, and other Financial InstitutionsThe current shift to be staffed is Tuesday- Saturday, or Sunday- Thursday 3pm-11pm* Please note: this is a Hybrid opportunity What will you do?- Support RBCs Client First strategy, provide quality service and risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels- Maintain a pro-active approach, mitigating fraudulent activity at source and where loss has occurred clearly focus on swift recovery of funds where possible- Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum- Be accountable for quality and accuracy of day to day job responsibilities, tasks and activities- Ensure a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk- Provide consistent service within established benchmarks, contributing to achievement of business Service Level Agreements (SLAs)What do you need to succeed?Must-have- English, at a professional verbal and written level- Proven ability to work in a detail oriented fast-paced environment- Ability to be proactive, while prioritizing and multitasking, with a commitment to delivering superior client experience- Proven interpersonal, communication and problem resolution skillsNice-to-have- Fraud Knowledge- Call center experience- Bilingual in French and English, at a professional verbal and written level in both languages- Industry experience in financial services or knowledge of Business/Banking through formal education- Industry experience in financial services or knowledge of Business/Banking through formal education Whats in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.- Continued career advancement opportunities- Exposure to strong mentorship and leadership examples- A comprehensive Total Rewards Program including bonuses and flexible benefits- Ability to make a difference and lasting impact- Work in a dynamic, collaborative, and high-performing teamJob SkillsAnti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk ControlAdditional Job DetailsAddress:YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-22Application Deadline:2024-05-06Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.