RBC Advisor

Job SummaryJob DescriptionWhat is the opportunity?As an RBC Advisor you will add value to clients when it matters most. Using your client- service mindset and natural problem solving skills you will help clients learn how to use RBCs best in class digital platforms for their everyday banking needs. You will also help individuals and families achieve their goals by opening accounts, offering simple credit solutions and a group of authorized non registered term investments. And with each memorable client experience you deliver, you will develop new skills to uncover client needs and refer One RBC partners to your clients.In your newly renovated branch, client interactions will primarily take place on the floor or in informal conversation areas. You may also be directed to make proactive and anchoring calls to book appointments for retention or advice based conversations. There will also be instances where you will complete traditional transactions such as drafts or wires and other services using Service Platform.In addition to the expertise you have acquired in your current role, we will provide you with the additional training you need to be successful.What will you do? An RBC Advisor is a highly engaging, client experience focused individual, with advanced discovery and problem resolution skills, who assists clients with simple solutions and navigates home of best fit for more complex needs Hospitality focused & face of RBC for clients, delivering an exceptional first-point-of-contact client experience within RBC Locations Effectively uses Discovery Experiences to deliver more holistic advice With a deep knowledge of self-serve digital capabilities, is an expert at digitally enabling clients Fulfils on Everyday Banking Needs, simple credit, simple savings and investments at first point of contactPrimary Responsibilities:Deliver an Exceptional Client Experience Delivers an exceptional client experience (NPS) that ensures client needs are met Educates & enables our clients leading with advice first and enabling through digital where possible and encouraging our clients to interact with us in their channel of choiceAcquire and Deepen Client Relationships Delivers business growth including new client acquisition as well as growing and deepening existing client relationships Provides everyday banking, Investments (I.e. authorized GICs) and credit advice Maximizes client interactions through In the Moment Advice, fulfilling on simple needs and referring to HOBF (Home of Best Fit) for more complex needsWinning as One RBC Demonstrates One RBC Partnering, engaging in deep discovery to understand client needs, fulfilling simple advice solutions and service, and referring more complex needs to One RBC Partners Contributes to a culture of collective team success and winning as a team Demonstrates flexibility in the RA role, helping in all branch zones as required as well as peer-mentoring and sharing best practicesExternal Orientation Demonstrates flexibility inside our RBC Locations to enable client contact and market coverage where requiredJob SkillsAdditional Job DetailsAddress:1750 PLESSIS RD:WINNIPEGCity:WINNIPEGCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Personal and Commercial BankingJob Type:RegularPay Type:SalariedPosted Date:2024-04-25Application Deadline:2024-05-05Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.