Collision Consultant

Reporting Relationship: This position reports directly to the Hail Centre Manager.

Job Summary:

This position acts as a Booking Coordinator playing an integral role in delivering the highest level of service during a customer’s experience with Birchwood Collision Centre, specifically Birchwood's Hail Centre. The successful candidate will have the ability to build rapport, communicate required repairs, and follow up with customers to ensure their overall satisfaction. The Booking Coordinator will manage phone inquiries for hail estimates and repair appointments, as well as communicating repair update requests with the hail team.

Shift Details: Monday - Friday 8 AM - 5 PM

Qualifications:

• Relationship expert with a demonstrated commitment to customer satisfaction

• Thrive in a collaborative environment, where teamwork is encouraged

• Completed post-secondary education in Business or related field preferred

• High attention to detail with proven time management and organizational skills

• A commitment to continuous learning and professional development

• Comfortable using technology and Microsoft applications for most day-to-day functions

• Valid driver’s license, clean driver abstract & own transportation to and from work

What Birchwood Can Offer You:

• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success

• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options

• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment

• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus

• Career development opportunities & internal promotions

• Learning & development opportunities

• Wellness program

• Corporate discounts & group savings plan

• Volunteer program - Dollars for Doing

• Company events - Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to three state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca