The Company: T&T Supermarket Inc.
Corporate Office: 6311 Fraserwood Place, Richmond, BC, V6W 1J2
Work Location: 123 Commerce Valley Drive East, Suite 101, Markham, Ontario L3T 7W8
Start Date: ASAP
Type of Position: Full time, Permanent
Positions Available: 1
Hours per Week: 40
Salary: $34.07/ hour
Benefits:
• 15 days vacation
• Extended health care plan
• Dental care plan
• Group life Insurance and accidental death & dismemberment plan
• Vision care plan
• Staff purchase discount
• Discretionary bonus
The Role: Reporting to the National Digital Operations Manager, the Digital Operations Specialist will oversee end-to-end order fulfillment and delivery for T&T online customers in assigned regions. This includes managing daily operations of fulfillment teams at stores, last-mile delivery vendors and the in-house fleet, taking the responsibility to manage the fulfilment cost and delivery cost within the budget.
Language
• English
Education
• Completion of a post-secondary education program of two to three years in business, supply chain or related major
Experience
• 2+ years of relevant experience in e-commerce logistics/distribution
• 1+ years of supervisory experience
• Working experience in supermarket/food production retail chain store is an asset
Work Site Environment
• Non-smoking, Noisy, Odours
Work Setting
• Supermarket
Ability to Supervise
• 5-10 people, Staff in various areas of responsibility
Personal Suitability
• Client focus, Efficient interpersonal skills, Flexibility, Organized, Reliability, Team player, Initiative, Judgement
Transportation/Travel Information
• Public transportation is available
Work Conditions and Physical Capabilities
• Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail
Specific Skills
• Supervise, assign, and review the work of teams engaged in digital and e-commerce logistics operations, including order fulfillment, delivery, and inventory management.
• Lead the end-to-end digital operations process in assigned regions to ensure timely and accurate order fulfillment and delivery, utilizing in-depth knowledge of e-commerce logistics.
• Direct regional fulfillment teams, focusing on efficiency, quality, and operational speed, while ensuring compliance with safety standards and procedures.
• Manage the daily operations of the in-house fleet and drivers, ensuring efficient scheduling, routing, and compliance with safety standards.
• Maintain communication and get the support from fulfillment stores effectively and ensure seamless collaboration with other departments.
• Develop Standard Operating Procedures (SOPs) for fulfillment, transportation, and delivery processes, informed by a comprehensive understanding of operational excellence.
• Regularly analyze fulfillment Key Performance Indicators (KPIs), employing analytical skills to drive operational improvements.
• Prepare detailed KPI reports for last-mile delivery partners, highlighting performance metrics and areas for improvement.
• Assist in the formulation of the logistics operational budget, incorporating cost-effective strategies and financial oversight.
• Research and implement operational enhancements and cost reductions, leveraging understanding of the latest e-commerce logistics trends and technologies.
• Mentor and train team members, sharing insights on best practices in digital fulfillment and e-commerce logistics.
• Provide targeted training for new delivery personnel, focusing on excellence in customer service and operational efficiency.
• Lead the development of new fulfillment store setups, applying knowledge of logistics planning and e-commerce strategies.
• Manage and ensure the smooth operation of the Transportation Management Systems (TMS) and coordinating with Third-Party Logistics (3PL) providers.
If you are interested in the Digital Operations Specialist position and would like to join and grow with T&T Supermarket Inc., we encourage you to send us your Resume in confidence to Jobs_ER@tntsupermarket.com
We thank all applicants who applied for the position; however, only those shortlisted candidates will be contacted for an interview. Thank you.
About T&T Supermarket Inc.
Established in 1993 with Head Office located in Richmond B.C., T&T Supermarket Inc. (www.tnt-supermarket.com) is a unique place to work for, bringing dynamic people with diverse backgrounds, experience, and talent together. Our mission is to enrich the lifestyle of our customers by bringing Asian-Canadian families fresh foods that they love, and introducing to mainstream Canadian families the diversity of Asian food culture at stores that offer exceptional convenience, service, and value.
|