Skills and Abilities
- Plan and organize daily operations
- Monitor staff performance
- Make work schedules
- Train and supervise staff
- Analyze store performance
- Maintain and improve the restaurant's profile
- Conduct performance reviews on a daily or weekly basis
- Manage and order food supplies and liaise with suppliers
- Provide excellent customer service
- Adhere to company policies and procedures
- Lead by example, prioritizing customer satisfaction
- Respond to customer complaints promptly and resolve issues positively
- Report to the store owner
- Demonstrate knowledge of and compliance with:
- Operating procedures
- Food safety regulations
- Security protocols
- Health and safety standards
- Employment standards and applicable legislation
- Manage all events
- Strong communication and interpersonal skills
- Operate effectively in a fast-paced environment
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Performance Indicators
- Speed of service
- Achievement of shift targets
- Accurate cash balance at the end of the day
- Ability to manage standards and enforce company policies
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Dependability
- Highly organized
- Team player
- Strong multitasking ability
- Flexible work approach