Job Order Detail

Description

Leah The Plumber is looking for a Dispatching Office manager. must be able to multi task, self driven, excellent communications, and strong understanding of service Titan.

What's in it for you:

    $65,000 - starting wage with potential hybrid option
    option for incentive pay
    benefits are 50/50
    Leadership opportunity; guiding and directing helpers and sub-trades
    Chance to be a part of a supportive and collaborative environment where you are given autonomy to call the shots and decide the best course of action for clients

What your day to day will look like:

    Main point of contact for our customers and technicians for all inquiries. Providing EXCELLENT CUSTOMER SERVICE to build long term relationships with employees, customers, and suppliers
    Schedule and maintain all service calls including; technicians daily schedules and dispatch call information
    Prepare and arrange work orders, time-sheet, plumbing and gas permits and inspections, customer maintenance agreements, supplier and vendor agreements, and customer follow up calls and appointments
    Perform basic AP/AR duties including; submitting time sheets to payroll, full-cycle invoicing, and supplier statements and invoicing
    Meet weekly with owner to review operations.
        Inventory


What you'll need to be successful:

    Service Titan Experience
    Ideal to have post-secondary education in Administration or a similar field
    Must have a minimum of 2 years experience working in a similar customer-facing role
    Must be proficient Office, email and excel
    Previous experience in the trade industry is considered an asset
    Ability to multi-task and prioritize in an ever-changing environment with a high level of organization and customer service skills