This recruiter is online.

This is your chance to shine!

Apply Now

Data Analyst, Collections Operations & KPIs

Toronto, ON
  • Number of positions available : 1

  • To be discussed
  • Starting date : 1 position to fill as soon as possible

GENERAL FUNCTION

Are you data-driven, detail-oriented, and excited about improving how things work? Join Momentum’s Collections Analytics team as a Data Analyst - Collections Operations & KPIs, and help build the dashboards, insights, and reporting that drive operational excellence and informed decision-making.

This role supports day-to-day performance monitoring and provides data insights that help optimize collection agent productivity, contact strategies, and customer outcomes. It’s a great opportunity for an early-career analyst to build experience in operations analytics within a fast-growing FinTech environment.

DUTIES/RESPONSIBILITIES

  • Reporting & Performance Monitoring
    • Develop and maintain daily, weekly, and monthly reports tracking key collections performance metrics, including:
    • Contact rates
    • Promise-to-pay (PTP) conversion
    • Queue penetration
    • Agent productivity
    • Cure rates and delinquency roll rates
    • Collaborate with stakeholders to ensure metrics align with operational goals and business definitions.
  • Data Management & Analysis
    • Extract, clean, and structure data from various sources (databases, CRMs, telephony platforms).
    • Support ad hoc analysis to answer business questions, uncover root causes, and monitor initiative performance.
    • Ensure data accuracy, consistency, and timely delivery across recurring reporting.
  • KPI Development & Visualization
    • Work closely with operations leadership to define and evolve KPIs that reflect strategy and performance goals.
    • Build interactive dashboards and visualizations in tools like Tableau or Power BI for real-time insights.
  • Process Improvement Support
    • Identify gaps or bottlenecks in collections workflows through data analysis.
    • Contribute to initiatives focused on improving operational efficiency and contact strategy effectiveness.

EDUCATION

  • Bachelor’s degree in Data Science, Business Analytics, Economics, Finance, Mathematics, Computer Science, or a related field.

EXPERIENCE

  • 1-2 years of experience in an analytical or reporting role (internships included), preferably in financial services, customer operations, or collections.
  • Proficiency with SQL for querying relational databases.
  • Familiarity with Excel and at least one data visualization tool (e.g., Tableau, Power BI, Looker).
  • Bonus: experience working with telephony/CRM systems or operations teams.

SKILLS

  • Strong attention to detail and comfort working with large datasets.
  • Ability to translate business needs into analytical solutions and actionable insights.
  • Eagerness to learn and grow within a fast-paced, collaborative team.
  • Effective communicator with both technical and non-technical stakeholders.
  • Curious, proactive, and solution-oriented mindset.
Read more

Requirements

Level of education

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined