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 Posting id   :


5/16/2019 1:50:36 AM
Remote Outside Parts Sales Support : Mississauga
 Employer     : Cervus Equipment
 From         :
 City         : Mississauga Job type:  Casual
 Region       : ON Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : 3/2/2020
 Education    : High school Experience:  2 to 4 years  
 Salary       : 50,000+++
 Description  : Cervus Equipment is a world-leading equipment dealer, powered by iconic brands and unrivaled support.

With more than 60 dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.

Our customers count on Cervus to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brands John Deere, Peterbilt, JLG, Clark, Sellick and Doosan.

We're hiring a Remote Outside Parts Sales Support Representative to support our Southern Ontario Region.

Reporting to the Group Parts Manager you will be responsible for supporting the designated Outside Parts Sales and Services Representative, the sales growth of target customer accounts, and the support of the Ontario Parts Departments through remote customer service. This position is a work-from-home position with travel to our Southern Ontario branches as required.
Performance Expectations:

Provide parts quotations, information, and create orders as requested by the OPSS

Provide collision quotes as requested by the OPSS or Parts Manager

Develop sales growth in target customers through phone sales and marketing calls

Complete customer call reporting in the CRM, with accurate and appropriate information

Act as a virtual team member available to all Ontario dealerships by serving their aftermarket customers via telephone, email, or other communication methods

Provide general parts information and ordering of parts to satisfy customer needs and help the dealerships manage peak workloads

Ensure prompt and courteous response to telephone inquiries and orders

Take responsibility to ensure customer interactions always result in an effective and timely solution

Participate in ongoing training to continually develop technical knowledge and skill sets

Supply competitive product and pricing information to Parts Manager and Group Parts Manager

Build relationships with dealership employees to better facilitate teamwork

Provide a consistently high level of service

Perform additional asks and responsibilities as assigned by their Manager.

Critical Capabilities:

Minimum five (5) years parts experience in a Peterbilt or similar dealership parts department.

Extensive knowledge of transportation equipment, operations, and industry

Strong product knowledge

Proficient level user of common office software

Ability to work flexible hours

Excellent customer relationship skills and decision-making

Attention to detail, as well as organizational and time management skills

Ability to work as part of a team with members at multiple locations

Flexibility to travel to dealerships when required
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