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Retail and wholesale trade managers
 Employer     : TD Bank
 From         : Canada Job Bank
 City         : Edmonton Job type:  Career
 Region       : AB Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : not specified
 Education    : University or above Experience:  1 year or less  
 Salary       : Salary not available
 Description  : Entry level Manager, Customer Experience II | Jobpostings - Canada's Largest Student Job Board

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Job Type: 
Full Time
Employment length: 
Language requirements: 
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Call Centre
Financial Services
Job Location: 

Is it fun for you to connect with people from different walks of life and make lasting connections? Do you thrive in providing dynamic leadership to ensure seamless and impactful customer experience? If so, then apply with us today for the position of Manager Customer Experience II and offer your expertise in creating meaningful and memorable customer experiences.

In this role, you would:

  • Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
  • Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
  • Collaborate with One TD partners to help all customers in a way that suit their needs best
  • Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
  • Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
  • Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
  • Administer complex daily branch administrative duties
  • Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
  • Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
  • Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
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