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telephone service analyst
 Employer     : TD Bank
 From         : Canada Job Bank
 City         : Calgary Job type:  Career
 Region       : AB Hours   :  Full-Time
 Country      : CA Duration:  Permanent
 Deadline     : not specified
 Education    : Not required Experience:  1 year or less  
 Salary       : Salary not available
 Description  : Entry level CAT Claims Analyst, Residential / Auto Telephone | Jobpostings - Canada's Largest Student Job Board

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Job Type: 
Full Time
Employment length: 
Language requirements: 
Education requirements: 
Secondary (high) school graduation certificate
Job experience: 
1 year to less than 2 years
Job industry: 
Job Location: 
Reporting to the Team Leader, Claims Services, the Analyst is accountable for providing quality service and managing expenses through the claims settlement process. This includes: opening new claims, setting up appraisals, assigning contractors, and ordering police reports; investigation, negotiation and settlement of homeowner and auto claims; generating financial transactions and finalizing settlements in a timely fashion.

Expedites client contact, explains coverage's, rights, obligations, claims presentation and processing, in accordance with TD's Residential Policies and Procedures
Delivers Legendary Customer Experiences
Negotiates and settles claims within authority level and requests authorization where necessary.
Assists and cooperates with colleagues during peak periods, vacation times and catastrophe situations, while maintaining personal workload.
Maximizes accessibility by taking a fair share of calls.
Follows up with clients to ensure timely and accurate submission of documentation.
Actively seeks new information, interpretations and techniques to ensure knowledge is current.
Participates in the development of departmental procedures and directives.
Is expected to be in the Claims Telephone Queue
Understands and executes faithfully the CEI program and its initiatives.
Diligent processing of claims efficient responding to calls, messages, mail and invoices in accordance with claims service standards
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